FAQs

• Why is the price different when I click through to a recycler's website?
• I have sent my mobile phone to you but I have not received money in exchange for it.
• I already sent my mobile phone to you. Have you received it?
• How much is my phone worth?
• My mobile phone is broken. Can I still sell it?
• How can I differentiate a "broken or non working phone" and a "working phone"?
• I do not have the charger for my mobile phone anymore. Will I still be able to sell it?
• Do I still need to pay for postage fees?
• The bag/box/envelope for the mobile phone has not arrived yet. Is it possible for me to get another one?
• My phone has been barred. Can I still sell my barred mobile phone?
• How will I be able to get the payment for my mobile phone?
• How long is the validity of the offered cash value for my mobile phone?
• I lost my phone before and I just found it now. Is it possible for me to sell it?
• What is an IMEI number?
• Do you sell second hand phones?
• What happens to my mobile phone after I send it in?
• How many mobile phones can I send in exchange for cash?
• My phone is not in your website. How much cash will I get for mobile phone brand X/model X?

• Why is the price different when I click through to a recycler's website?

  This is not intentional. At Mobile Phone Recycling - Mobiles 2 Recycle we do everything possible to ensure that the prices we compare are 100% accurate. However, sometimes technical errors occur that are beyond our control. We rely on each recycler featured on the site to supply their pricing information to us. We download this pricing data from each recycler every hour, 24 hours a day. Very occasionally a recycler will update their prices and have a technical issue which means the pricing data they send to us is not updated straight away. This is why there can on very rare occasions be a price difference. We have automated systems to detect this and as soon as we spot a discrepancy we contact the recycler to rectify the issue. Just to make it clear, if there is price difference, the price on the recycler website is the price you will get for your phone.

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• I have sent my mobile phone to you but I have not received money in exchange for it.

  Mobile Phone Recycling - Mobiles2Recycle.com is a website that gathers all the different cash offers that are being posted in various mobile phone recycling companies and collates them in one website. Take note that we do not buy the mobile phones from the customers. We only reflect what is in other mobile phone recycling websites so that people who are interested by phone recycling and want to sell their phones can have a comprehensive list so that they can find the best deal for their mobile phone.

  Go to the website Mobiles2Recycle.com and find your mobile phone brand and model. You will be given a list of the various websites that offer a cash value for your mobile phone unit. You can easily compare prices and other details that will be the best deal for your phone. Once you have made a decision, you can click on the link that will lead you to the official website of the phone recycling company that you have chosen to have a transaction with. From there, you can proceed with selling your mobile phone.

  To sum it up, Mobiles2Recycle.com is the one that connects you to the mobile phone recycling company. Should you have any inquiries or problems regarding your phone transaction, it is best to contact them directly.

  Once you have closed the phone selling transaction with the mobile phone recycling company, you should receive a confirmation email. You can find their contact details in that email and that can help you reconnect with them to inquire about your money and phone. It would help if you ask to be directed to the customer service department as they may be the most capable ones to help you out.

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• I already sent my mobile phone to you. Have you received it?

  Mobile Phone Recycling - Mobiles2Recycle.com is a website that gathers all the different cash offers that are being posted in various mobile phone recycling companies and collates them in one website. Take note that we do not buy the mobile phones from the customers. We only reflect what is in other mobile phone recycling websites so that people who are interested by phone recycling and want to sell their phones can have a comprehensive list so that they can find the best deal for their mobile phone.

  To sum it up, Mobiles2Recycle.com is the one that connects you to the mobile phone recycling company. Should you have any inquiries or problems regarding your phone transaction, it is best to contact them directly.

  Once you have closed the phone selling transaction with the mobile phone recycling company, you should receive a confirmation email. You can find their contact details in that email and that can help you reconnect with them to inquire about your money and phone. It would help if you ask to be directed to the customer service department as they may be the most capable ones to help you out.

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• How much is my phone worth?

  Go to the website Mobiles2Recycle.com and find your mobile phone brand and model. You will be given a list of the various websites that offer a cash value for your mobile phone unit. You can easily compare prices and other details that will be the best deal for your phone. You can also see options and details that may help you with your decision. There are some companies who only take in functioning phones. Others take in both functioning and non functioning phones. There are those who offer free postage while others send you a box or an envelope to your your mobile phone in. Details on modes of payments will also be included in the list. Once you have made a decision, you can click on the link that will lead you to the official website of the phone recycling company that you have chosen to have a transaction with. From there, you can proceed with selling your mobile phone.

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• My mobile phone is broken. Can I still sell it?

  Yes! There are some mobile phone recycling companies who will be more than happy to take in broken and non functioning phones. However, they may be of a different cash value compared to the ones listed on the website, as those cash offers refer to fully functioning units.

  Go to the website Mobiles2Recycle.com and find your mobile phone brand and model. You will be given a list of the various websites that offer a cash value for your mobile phone unit. You can easily compare prices and other details that will be the best deal for your phone.

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• How can I differentiate a "broken or non working phone" and a "working phone"?

  A fully functioning or a "working" mobile phone should:

  • Be turned on and off properly according to the instructions of the manufacturers.
  • Be functioning normally for all the features that it has.
  • Have a screen that properly shows all its functions and features
  • Have its battery.
  • Be in good condition - not crushed, broken, dropped in water. Any minor scratches are considered okay.

  A none functioning mobile phone:

  • Cannot be turned on.
  • Has a broken or bleeding screen.
  • Has a broken speaker or microphone.
  • Has a broken aerial.

  If you are interested in knowing the price for your working or non working phone, you can go to the website Mobiles2Recycle.com and find your mobile phone brand and model. You will be given a list of the various websites that offer a cash value for your mobile phone unit. You can easily compare prices and other details that will be the best deal for your phone. You can also see which mobile phone recycling companies take in working or non working phones in exchange for cash.

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• I do not have the charger for my mobile phone anymore. Will I still be able to sell it?

  Yes, you can still sell your mobile phone. The mobile phone recycling companies only take in the unit anyway so need to fret if you do not have the charger anymore. The price that you see on the website refers to the unit only. If you want to send the charger as well as other accessories, then go ahead! However, there is no cash value for them. You can just be assured that the mobile phone recycling companies will make an effort to put the charger and the accessories to good use by recycling them just as how other mobile phones are recycled. It can be your help to the environment by sending in your mobile phone chargers and accessories.

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• Do I still need to pay for postage fees?

  There are some mobile phone recycling companies that offer Freepost services when you have mobile phone recycling transactions with them. There are some companies who send you a box or an envelope to mail your phone into. Still, some of them still require you to pay for postage when you send the phone to them for recycling.

  The best way to find out which of the mobile phone recycling companies offer free postage is to go to the website Mobiles2Recycle.com and find your mobile phone brand and model. You will be given a list of the various websites that offer a cash value for your mobile phone unit. Read the details that are written under each company and see if they offer free postage.

  A little advice on postage: it is highly recommended to get a proof of postage when you send it through the post office. This way, you will be able to claim up to £32 from the Royal Mail in case the package does not reach the mobile phone recycling company. If you are sending many mobile phone units, you can have your package be registered. The fee is just £2 to £5. It includes package tracking services as well as insurance for your package of up to £500.

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• The bag/box/envelope for the mobile phone has not arrived yet. Is it possible for me to get another one?

  Mobile Phone Recycling - Mobiles2Recycle.com is a website that gathers all the different cash offers that are being posted in various mobile phone recycling companies and collates them in one website. Take note that we do not buy the mobile phones from the customers. We only reflect what is in other mobile phone recycling websites so that people who are interested by phone recycling and want to sell their phones can have a comprehensive list so that they can find the best deal for their mobile phone.

  Go to the website Mobiles2Recycle.com and find your mobile phone brand and model. You will be given a list of the various websites that offer a cash value for your mobile phone unit. This is a list of the phone buyers that are featured in Mobiles2Recycle.com. You can easily compare prices and other details that will be the best deal for your phone. Once you have made a decision, you can click on the link that will lead you to the official website of the phone recycling company that you have chosen to have a transaction with. From there, you can proceed with selling your mobile phone.

  Once you have closed the phone selling transaction with the mobile phone recycling company, you should receive a confirmation email. You can find their contact details in that email and that can help you reconnect with them to inquire about your money and phone. It would help if you ask to be directed to the customer service department as they may be the most capable ones to help you out.

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• My phone has been barred. Can I still sell my barred mobile phone?

  No. Phones that have been barred are recorded as stolen phones by the police. They keep a national database of stolen phones which can be used by mobile phone recycling companies to match a mobile phone that has been sent to them. By law, if there are any stolen phones that are received by mobile phone recycling companies, they are reported to the police and are destroyed.

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• How will I be able to get the payment for my mobile phone?

  The mobile phone company that you wish to have a transaction with will determine the mode of payment. Usually they will give you a few choices: cheques, bank transfer, PayPal, PayOffline, postal order, same day payment, and shopping vouchers. You can choose which one is best and most convenient for you. The duration of the delivery of the payment also depends on the mode of payment as well as the terms and conditions of the mobile phone recycling company.

  If you want to know the estimated cash offer for your mobile phone, you can log on to Mobile Phone Recycling - Mobiles2Recycle.com. Look for the search box, type in the brand and model of the mobile phone that you own and click the Go button. You may also opt to click on the brand of your mobile phone that is found on the list just below the search box then click on the phone model that you can find on the following page.

  You will see a list of mobile phone recycling companies that has offers for your mobile phone. Most of them offer a cash equivalent for your phone while others offer shopping vouchers from Marks and Spencer and Argos. Now, it is up to you to decide which on them will be the best deal for you.

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• How long is the validity of the offered cash value for my mobile phone?

  The estimated cash value that is displayed in our website and in the website of the mobile phone recycling company will only be valid for 14 days. After that, the price is subject to change. Why? The turnaround time of releasing new phones is quite fast nowadays with the efficient and evolving technology that we have now. One day, your mobile phone unit is the latest in gadgets but tomorrow, a new one that is better and more efficient is released. Therefore, the value of mobile phones changes every so often as new models are released to the public. Our best suggestion would be to grab the best offer you can find as soon as you can.

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• I lost my phone before and I just found it now. Is it possible for me to sell it?

  You can sell the phone as long as the phone is not on the stolen phone list. The police keeps a national database for stolen phones. If you are sure that your phone was not stolen, then yes, you can sell your phone.

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• What is an IMEI number?

  It stands for International Mobile Equipment identity number. The IMEI number is like an identification for your mobile device. It is represented by a 15 digit serial number found at the back of the mobile phone unit, under the battery. Another way to find it is to key in *#06# on your phone and it will automatically display the IMEI number assigned on your unit. It starts with either 35 or 01.

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• Do you sell second hand phones?

  Mobiles2Recycle.com does not sell second hand phones. You can click on that link and see visit the websites one by one to see which of them sells second hand phones. Please note that Mobile Phone Recycling - Mobiles2Recycle.com is a website that compares different prices from various phone recycling sites, and not a mobile phone seller.

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• What happens to my mobile phone after I send it in?

  When you send your mobile phone to the recycling companies, they sort it to two different groups: functioning and non functioning mobile phones. The functioning phones get sold as second hand phones in China, Africa, and India. Sometimes, some of them are being sold as well in the UK. The reason why China, Africa and India receive the second hand phones is that brand new phones are a little more expensive in their countries and second hand phones are the way to go so that they can keep in touch and keep connected. For non functioning phones, they are refurbished to be fully functioning so that they can be sold as second hand phones too. If for example, the phones cannot be restored anymore, they are taken apart. The plastic parts and metal scraps are melted to be made into other new things while the other parts are disposed of properly. They are not thrown into the landfill to prevent any harmful pollution.

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• How many mobile phones can I send in exchange for cash?

  You can send the mobile phone recycling companies as many phones as you want. The good thing about sending more than 10 phones for recycling is that some companies offer discounts on courier service or give postage fees for free. It can also be a one time big time effort for you as a mobile phone owner as you only have to go through the process once. It is a good idea to look at the official website of the mobile phone recycling companies to read their terms and conditions on multiple phone transactions.

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• My phone is not in your website. How much cash will I get for mobile phone brand X/model X?

  If you cannot find your mobile phone in Mobiles2Recycle.com, then probably, there is not any listing for your phone brand and model yet. Our website only reflects the ones that are being offered in mobile phone recycling company websites. Our suggestion is to wait for a few days or weeks then check back on our website to see if your phone brand and model is available then.

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